Terms of service

Welcome to Seheiah. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website. If you do not agree to these terms, you may not use our services.

1. General Provisions

1. 1. These general business terms (hereinafter also referred to as "GBT") govern the legal relationship between the entity SEHEIAH s.r.o., Kovacsova 108, 85100 Bratislava, ID: 53079108, VAT: SK2121303822. Registered in the Commercial Register of the District Court Bratislava III, Section: Sro, Insert no.: 146349/B, email: info@seheiah.eu, phone: (+420) 7768 555 66‬‬‬4 (hereinafter referred to as the "seller") and any person who is a buyer of goods offered by the seller through the online store www.seheiah.eu, which arise when purchasing the said goods.

1.2. Supervisory body: The SOI Inspectorate for the Bratislava region: Bajkalska 21/A, P.O. BOX no. 5, 820 07 Bratislava, Supervision department. ba@soi.sk, phone: 02/58 27 21 72, 02/58 27 21 04, fax: 02/58 27 21 70

1.3. The buyer in the purchase agreement, or confirmation in the order, agrees to the GBT and undertakes to comply with them. Deviation from these GBT is only possible based on a written agreement between the seller and the buyer.

1.4. If the seller and the buyer conclude a written purchase agreement in which they agree on conditions contrary to the GBT, the provisions of such purchase agreement shall take precedence over the GBT.

2. Definition of Basic Terms

2.1. "Buyer" is a natural or legal person who has ordered and paid for goods through the online store www.seheiah.eu (hereinafter referred to as the "buyer").

2.2. "Recipient" is a natural or legal person to whom the ordered goods are to be delivered (hereinafter referred to as the "recipient").

2.3. "Goods" are products ordered through the online store www.seheiah.eu (hereinafter referred to as "goods").

3. Rights and Obligations of the Seller

3.1. The seller is obliged to: deliver the goods to the recipient in the agreed quantity and quality, and allow the recipient to acquire ownership of the goods.

3.2. The seller has the right to receive proper payment of the purchase price from the buyer for the goods delivered.

4. Rights and Obligations of the Buyer

4.1. The buyer is obliged to: pay the purchase price to the seller when ordering the goods, not damage the good name and reputation of the seller, provide all required information accurately and completely in the order.

4.2. The buyer has the right to have the goods delivered to the recipient specified in the order, in the quantity, quality, deadline, and place specified by the buyer.

5. Order - Conclusion of a Contract

5.1. The buyer has the option to choose goods in the online store https://seheiah.eu/ and designate the recipient for delivery.

5.2. The contractual relationship between the seller and the buyer, which is considered in accordance with Act no. 102/2014 Coll., as amended, as a contract concluded at a distance, arises with confirmation by the seller (by email) to the buyer. The seller is obliged to confirm the establishment of the contractual relationship with the buyer within 24 hours of receipt of the order. Any further information regarding the order will be sent to the email address provided by the buyer if necessary. However, the automatic email generated after the order is not considered confirmation of the order by the seller.

5.3. The buyer is obliged to fill in all information truthfully and accurately in the order, otherwise, the buyer is responsible for non-delivery of the goods or any damage resulting from incorrect or incomplete information provided.

5.4. The buyer will receive a confirmation of the completed order by post - email.

6. Cancellation of the Order and Withdrawal from the Contract

6.1. The order can be cancelled free of charge until it is confirmed by sending an email to the seller (info@seheiah.eu).

6.2. The seller has the right to cancel the order and withdraw from the contract if, due to the unavailability of the goods, even with all reasonable effort that can be expected, the seller is unable to deliver the goods to the buyer within the requested timeframe specified on the online store www.seheiah.eu.

6.3. In the case of a pre-paid purchase price or part thereof, the financial means will be returned to the buyer's designated account within 14 days from the valid cancellation of the order.

6.4. The consumer has the right to withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods. After this period, this right expires (in accordance with §12 of the Act on Consumer Protection in Mail Order Sales It is extinguished (within the meaning of Section 12 of the Consumer Protection Act for Mail Order Sales (Act No. 122/2013 Coll.). The consumer has the right within this period to unpack and test the goods in a similar way to what is usual when buying in a traditional "brick and mortar" store, to the extent necessary to determine the nature, characteristics, and functioning of the goods. The consumer is responsible for any decrease in the value of the goods. Therefore, testing does not mean starting to use the goods and returning them to the seller after a few days.

6.5. Given that in the event of termination, the contract is cancelled from the beginning, the contracting parties will return or replace all mutually accepted performances.

6.6. If the consumer withdraws from the contract, it is necessary for them to send the filled form in writing via email to info@seheiah.eu or by mail.

6.7. If the consumer withdraws from the contract, they must, at their own expense, deliver the goods securely (Slovak Post 1st class, courier, personally...) to the address of the Operator: SEHEIAH s.r.o., Kovacsova 108, 85100 Bratislava within 14 days from the date of withdrawal. We strongly recommend insuring the goods.

6.8. The goods must be returned together with all documents related to the goods, which the buyer received at the time of purchase, delivery, and receipt.

7. Return of goods

7.1. The operator of the e-shop will refund the payment for the goods/services including the costs of transportation in accordance with Section 9 (3) of Act No. 102/2014 Coll. as well as the costs demonstrably incurred for ordering the goods within 14 days from the date of delivery of withdrawal from the contract, but does not have to return money before the goods are delivered to him or the consumer does not prove the shipment of the goods, this does not apply if the seller has proposed to pick up the goods themselves.

8. Delivery conditions

8.1. The buyer can choose from these delivery options:

• Packeta / Zásielkovňa
  
• GLS courier
  
• Slovak Post courier
  
  

8.2. Warehouse goods are usually shipped within 48 hours of receiving the order.

8.3. If the goods listed in the order are not in stock, the buyer will be informed.

8.4. The buyer is required to take delivery of the goods from the carrier. We recommend checking the integrity of the packaging, the number of packages, and in case of discrepancies, contact the seller immediately.

8.5. An invoice, tax document will be inserted in the package, or delivered by email.

9. Prices and payment conditions

9.1. The operator reserves the right to change the price of the goods, but this does not apply to already confirmed purchase contracts. The prices listed in the e-shop may differ, and the buyer does not have the right to subsequently demand a different price than the pre-agreed price.

9.2. All prices for goods and all fees in the e-shop are stated, including 23% VAT.

9.3. The buyer is required to pay the price for the goods. The order of goods and their subsequent purchase is carried out through the e-shop, following the steps, methods, and sequence specified on it.

9.4. The buyer can make payment for the ordered goods in one of the following ways:

• Payment via payment methods on the website - payment gateway.
  
  

10. Guarantee

10.1. The operator provides a 24-month guarantee for the goods, unless otherwise specified for a specific product. The guarantee starts on the day the goods are received by the buyer. The buyer is required to familiarize themselves with the instructions and warranty conditions before using the goods for the first time.

10.2. The buyer has the right to claim a guarantee from the operator only in the case of goods showing defects, within the warranty period, covered by the guarantee and purchased from the operator. In other cases, the seller will not be able to repair the damaged goods under warranty, and if the buyer requests repair after being informed of this, they will be obliged to reimburse the operator for the costs associated with the service intervention and repair of such goods. The guarantee does not apply to mechanical damage caused by the buyer, use of the goods in inappropriate conditions, mishandling, neglect of care for the goods, improper installation, incorrect handling and use of the goods, improper care of the goods, and improper installation. All valid repairs during the warranty period are free of charge. The entitlement to free warranty repair is also forfeited in case of unauthorized intervention in the product by anyone other than an authorized person during the warranty period. The operator also reserves the right not to refund money for such goods and not to exchange them for other goods.

10.3. The guarantee also does not cover damage resulting from natural events, natural disasters, vandalism, weather conditions, or operation in extreme and unusual conditions.

10.4. If it is necessary to repair or replace the goods, the buyer is obliged to send the goods exclusively via Slovak Post, 1st class mail, or courier to the following address: SEHEIAH s.r.o., Kovacsova 108, 85100 Bratislava. The goods should be properly packed with all the necessary precautions to prevent any damage during transport, as the consumer is responsible for the goods and their transport in this case.

10.5. The seller will acknowledge the receipt of the complaint and issue a confirmation to the buyer regarding the submission of the goods complaint in a suitable form. The day the complaint is submitted will be considered the day it is delivered to the seller, but at the latest, when the seller prevents or obstructs the collection of the complaint item. If it is not possible to deliver the confirmation immediately, it must be delivered without delay, but at the latest, along with the complaint resolution document. The complaint resolution confirmation will be sent in writing.

10.6. The seller is obliged to determine the method of resolving a complaint immediately, or in complex cases within 3 days of submitting the complaint. In justified cases, especially if a complex technical evaluation of the goods is required, within 30 days of submitting the complaint. After determining the method of resolving the complaint, the seller will resolve the complaint immediately, or in justified cases, the complaint may be resolved later. However, the complaint resolution process must not exceed 30 days from the date of submitting the complaint. After the 30-day period for complaint resolution expires, the buyer has the right to cancel the purchase contract and receive a full refund for the goods or the right to exchange the goods for a new one.

10.7. Buyer's rights when submitting a complaint:

• If the defect can be remedied, the buyer has the right for it to be remedied free of charge, promptly, and adequately, with the defect to be remedied without unnecessary delay.
  
  
• The buyer may demand the replacement of the item if the defect cannot be rectified, or if the defect only affects a part of the item, the replacement of the part, if this does not entail unreasonable costs to the seller, given the price of the goods or the seriousness of the defect.
  
  
• Instead of remedying the defect, the seller may replace the faulty item with a non-faulty one if it does not cause the buyer significant difficulties.
  
  
• If the defect is unrepairable and prevents the proper use of the item, the buyer has the right to exchange the item or withdraw from the contract. The buyer has the same right in case of removable defects, but if the buyer cannot use the item properly due to the recurrence of the defect after repair or due to a higher number of defects.
  
  
• If there are other uncertifiable defects that do not prevent the use of the goods, the buyer has the right to a reasonable price reduction

• The complaint is considered resolved when the complaint process is completed by handing over the complained goods, exchanging them, returning the purchase price of the goods, providing a discount, issuing a written request for the collection of the settlement, or justified refusal, with the buyer confirming personal receipt, or the carrier's confirmation in case the buyer does not accept the claim in person.
  
  
• The consumer will be informed about the outcome of the complaint process within the legal deadline.
  
  

11. Principles of processing personal data

11.1. The operator of the online store responsible for processing personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter GDPR)

11.2. More information on the principles of processing personal data can be found at Privacy Policy link.

12. Cookie files

12.1. These websites use cookie files to remember user settings, for better customization of ads to visitors' interests and for the necessary functionality of websites.

12.2. More information on cookie files can be found at this link.

13. Responsibility

13.1. The condition for the validity of the purchase agreement is the completion of all mandatory data marked in the order form.

13.2. The seller is not responsible for the non-delivery of the shipment or its delay if the non-delivery was caused by deficiencies on the part of the buyer, such as incorrect address provided by the buyer for the delivery of the goods, incorrect telephone contact provided by the buyer, or incorrect provision of any other information that proves to be untrue and as a result could not lead to the proper delivery of the goods.

13.3. The seller is not responsible for the non-delivery of goods if the person to whom it should have been delivered according to the data in the buyer's order refused to accept it.

13.4. The seller is not responsible for the non-delivery of goods if the person to whom the goods were to be delivered was unreachable.

13.5. If the seller cannot deliver the ordered goods for reasons on the seller's side, the purchase price paid by the buyer will be refunded to the buyer's bank account.

13.6. The seller is not responsible for late delivery, damage to the goods caused by the courier service.


14. Alternative dispute resolution

14.1. Based on the amended Act No. 102/2014 and Act No. 391/2015 on alternative dispute resolution of consumer disputes, the consumer has the right to alternative (out-of-court) dispute resolution.

14.2. The proposal can be submitted in a manner determined by §12 of Act 391/2015 Coll. The proposal can be submitted using a form whose model is also available on the website of the relevant ministry and for each subject of alternative dispute resolution.

14.3. A list of alternative dispute resolution subjects can be found on this list. The consumer has the right to choose which of the listed subjects for alternative resolution of consumer disputes to contact.

14.4. The address for submitting submissions electronically to the Slovak Trade Inspection is ars@soi.sk

15.5. An alternative dispute resolution subject may reject the consumer's proposal, for example: - if the quantifiable value of the dispute does not exceed the amount of 20 euros; - if, in view of all circumstances, it is obvious that alternative dispute resolution could only be conducted with undue effort, and similar.

14.6. The consumer can also submit a complaint through the Alternative Dispute Resolution Platform RSO, which is available online at: http://ec.europa.eu/consumers/odr. A complaint can be submitted here by a consumer living in the EU to a trader based in the EU.

14.7. The costs associated with alternative dispute resolution are borne by each party to the dispute separately without the possibility of reimbursement.

15. Final provisions

15.1. The seller reserves the right to change these general terms and conditions, and the obligation to notify of the change in these general terms and conditions in writing is fulfilled by placing it on the website of the seller's online store www.seheiah.eu.

15.2. These general terms and conditions become effective against the buyer by completion of the order and confirmation of consent.

15.3. The buyer declares that he has read these general terms and conditions and agrees with them in full.

15.4. The seller and the buyer have agreed to fully recognize electronic communication, especially via email and the internet, as valid and binding for both contractual parties.

16. Contact Us

If you have any questions about our Terms of Service, please reach out to our customer support team:

• Email: info@seheiah.eu
• Address: SEHEIAH s.r.o., Kovacsova 108, Bratislava 85100, Slovakia

The philosophy of the company SEHEIAH s.r.o. is to bring products that significantly support human health with an emphasis on their high quality and purity, which helps to constantly improve the quality of human life.

These terms are valid from 01.05.2025.